At Valtherralea Leather, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains our estimated processing times, delivery options, shipping charges, tracking procedures, and other important information related to your order.
By placing an order through our website, you agree to the terms outlined in this policy.
Orders are generally processed within 2 to 5 business days after payment confirmation.
Processing time may be longer during:
- Sale periods
- Holidays
- Product launches
- High-demand seasons
- Custom or made-to-measure orders
Business days do not include weekends or public holidays.
Custom-made, personalized, and made-to-measure leather products require additional production time.
The estimated production period will depend on the design, materials, measurements, and customization requirements.
Customers will be informed of the estimated timeframe before or after order confirmation.
Estimated delivery times begin after the order has been processed and dispatched.
Typical delivery estimates are:
- Domestic orders: 3 to 7 business days
- International orders: 7 to 15 business days
- Custom or made-to-measure orders: Delivery time will be shared separately
These timeframes are estimates and are not guaranteed.
Shipping charges are calculated based on the delivery location, package weight, order value, and selected shipping method.
The final shipping cost will be displayed during checkout before payment is completed.
Promotional free-shipping offers may be subject to minimum order values, selected locations, or specific campaign terms.
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking number and courier details.
Tracking information may take up to 24 to 48 hours to update after dispatch.
Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package.
Customers must provide a complete and accurate shipping address at checkout.
Please review the following information carefully:
- Recipient’s full name
- Street address
- Apartment, unit, or building number
- City and postal code
- Country
- Contact phone number
Valtherralea Leather is not responsible for delays, failed deliveries, or additional charges caused by incomplete or incorrect address information.
Shipping address changes may only be requested before the order has been processed or dispatched.
Once an order has been handed over to the courier, we may not be able to update or redirect the delivery address.
Please contact us as soon as possible if an address correction is required.
We may ship orders internationally to supported locations.
International delivery times may vary depending on the destination, customs processing, local courier services, weather conditions, and other factors outside our control.
Some products or locations may not be eligible for international delivery.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.
These charges are not included in the product price or shipping cost unless specifically stated at checkout.
The customer is responsible for paying all customs duties, taxes, and import-related charges required by the destination country.
Customs inspections and clearance procedures may delay international deliveries.
Valtherralea Leather is not responsible for delays caused by customs authorities, import restrictions, or local government procedures.
Customers may be required to provide additional identification or documentation to complete customs clearance.
Delivery may be delayed due to circumstances outside our control, including:
- Severe weather
- Customs inspections
- Public holidays
- Courier disruptions
- Transportation delays
- Incorrect shipping information
- Natural disasters
- Government restrictions
- High seasonal demand
We will make reasonable efforts to assist with delayed shipments, but estimated delivery dates cannot be guaranteed.
Courier companies may make one or more delivery attempts.
If delivery cannot be completed, the courier may:
- Leave a delivery notice
- Contact the customer
- Deliver the package to a collection point
- Return the order to the sender
Customers are responsible for following courier instructions and collecting the package within the required timeframe.
Orders may be returned to us due to:
- An incorrect or incomplete address
- Refusal of delivery
- Failure to collect the package
- Unpaid customs charges
- Multiple unsuccessful delivery attempts
Any return shipping fees, customs charges, handling costs, or reshipping fees may be deducted from the refund or charged to the customer.
If your tracking information shows no movement for an extended period, please contact us so we can request an investigation with the shipping carrier.
A package will only be considered lost after the courier completes its official investigation.
Refunds or replacements for lost packages will be handled based on the investigation outcome.
Valtherralea Leather is not responsible for packages marked as delivered by the courier but later reported as missing or stolen.
Customers should first:
- Check around the delivery location
- Ask household members or neighbors
- Contact the building reception or security team
- Contact the courier company
We may provide reasonable assistance with courier claims where possible.
Please inspect your package immediately upon delivery.
If the package or product arrives damaged, contact us within 7 days and provide:
- Your order number
- Photographs of the product
- Photographs of the packaging
- Photographs of the shipping label
- A description of the damage
Please keep all original packaging until the issue has been reviewed.
Orders containing multiple products may be shipped in separate packages.
Each shipment may have a different tracking number and delivery date.
You will not be charged additional shipping fees when we choose to divide an order into multiple shipments.
Pre-order items are shipped after the estimated release or production date shown on the product page.
If your order includes both available and pre-order items, the complete order may be held until all products are ready unless split shipping is available.
Orders may only be cancelled before processing, production, or shipment begins.
Once an order has been dispatched, it cannot be cancelled and must be handled according to our Return & Refund Policy.
Custom and personalized orders cannot be cancelled after production has started.
We may be unable to ship to certain locations due to courier limitations, international restrictions, local regulations, sanctions, or service availability.
If we cannot deliver to your location, we will contact you and issue an appropriate refund.
For questions regarding shipping, delivery, tracking, customs, or delayed orders, please contact Valtherralea Leather through the Contact Us page on our website.
Please include your order number and tracking details so our team can assist you efficiently.
Effective Date: July 20, 2026