At Valtherralea Leather, we want you to feel confident about your purchase. If you are not completely satisfied with your order, you may request a return, exchange, or refund in accordance with the conditions outlined below.
By placing an order through our website, you agree to the terms of this Return & Refund Policy.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Include all original tags, packaging, and accessories
- Show no signs of damage, alteration, stains, odors, or wear
- Be accompanied by proof of purchase or an order confirmation
Items that do not meet these requirements may not be accepted for return.
Before returning any item, please contact our customer support team through the Contact Us page on our website.
Please provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service and retaining your shipping receipt. Valtherralea Leather is not responsible for returned items that are lost, delayed, or damaged during transit.
Original shipping charges are non-refundable unless the return is due to an error made by Valtherralea Leather.
Please inspect your order immediately after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please include clear photographs of:
- The product
- The damaged or defective area
- The packaging
- The shipping label
Once the issue has been reviewed and approved, we may offer a replacement, exchange, store credit, or full refund.
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Custom-made or personalized products
- Made-to-measure items
- Items altered at the customer’s request
- Final-sale or clearance items
- Gift cards
- Items showing signs of wear, damage, stains, or odors
- Items returned without original tags or packaging
If you ordered the incorrect size, you may request an exchange within 30 days of delivery, subject to product availability.
The item must be unused, unworn, and returned in its original condition.
Customers are responsible for return shipping and replacement shipping costs for size exchanges unless the incorrect size was sent by Valtherralea Leather.
Custom-made, personalized, and made-to-measure products are created according to the customer’s submitted measurements or design requirements.
These items are not eligible for return, exchange, or refund unless:
- The item arrives damaged
- The item has a manufacturing defect
- The item does not match the approved customization details
Customers are responsible for providing accurate measurements and customization information before production begins.
Orders may be cancelled before processing or production begins.
Once an order has entered production, preparation, or shipping, it may no longer be eligible for cancellation.
Custom-made and personalized orders cannot be cancelled once production has started.
Once your returned item is received, it will be inspected to confirm that it meets our return requirements.
If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on your bank, payment provider, or financial institution.
Please allow approximately 5 to 10 business days for the refund to appear in your account after approval.
In certain circumstances, only a partial refund may be issued.
This may apply when:
- The item shows minor signs of use
- Original packaging, tags, or accessories are missing
- The product is returned in a condition different from when it was delivered
- The item has been damaged due to improper handling by the customer
If you have not received your approved refund, please:
- Check your bank account again
- Contact your payment provider
- Contact your bank or credit card company
- Allow additional processing time
If the refund is still not visible after the expected processing period, please contact our customer support team.
Sale and clearance items may only be returned when explicitly stated on the product page.
Items marked as “Final Sale” are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
Exchanges are subject to product and size availability.
If the requested replacement is unavailable, we may offer:
- An alternative product
- Store credit
- A refund to the original payment method
Refunds for discounted orders will be calculated based on the amount actually paid after applying promotional codes, discounts, or store credit.
Promotional codes and discounts cannot be refunded, exchanged for cash, or reused unless otherwise stated.
Customers returning orders from outside the original shipping country are responsible for return shipping charges, customs fees, duties, taxes, and other applicable costs.
Valtherralea Leather is not responsible for customs delays or charges related to international returns.
If an order is refused, unclaimed, or returned because of an incorrect or incomplete address, any return shipping, customs, or handling charges may be deducted from the refund amount.
For return, exchange, cancellation, or refund requests, please contact Valtherralea Leather through the Contact Us page on our website.
Please include your order number and relevant details so our team can assist you efficiently.
Effective Date: July 20, 2026